Thank you for visiting our after-sales self-service webpage. Here, we hope to help you resolve whatever problems you are experiencing. We're very sorry for whatever inconvenience your purchase may have caused you.

Please kindly be advised that all of our 1byone products come with a hassle-free warranty. You can find your precise warranty period by checking the literature inside the product box or verifying the warranty with our customer service team. If your product does not meet your needs during the warranty period, please contact us via the refund form below and let us know what we can do to help you.

Moreover, you can always check the "Support" section of this website to find product FAQs and Instruction Manuals to help resolve product issues on your own.

Thank you in advance for providing all necessary information so our team can quickly assist you.

Helpful Warranty Information Tips

Order ID: You can find this in your Amazon account's order history.

Product Name: You can find this in your Amazon account's order history, as well as on the product's packaging or instruction manual. Some products come with a watermark showing the model number and/or name of the product.

Refund or Exchange: Please enter your preference and we will do our best to accommodate your needs.

Reason for Request: Select your product issue, e.g. "Defective."

Series No.: Depending on the product, Your product’s Series Number can be found on the product's main body or on the charging cable that came with the product.